I was having a very productive day yesterday when a Windows Update pop-up informed me that important updates had been installed on my computer and that a reboot was necessary. This was a pretty normal event - I have Windows Update set to automatically install updates. So I closed down my applications and proceeded to reboot my system (a 6 month old Dell E6400 running Vista (business). As the system tried to reboot, the infamous "blue screen of death" flashed before my eyes and the system through me into a start-up recovery program. I selected some of the options to fix the reboot problem, check memory and other functions. This entailed multiple attempts at rebooting - followed each time by the same wonderful blue screen. Eventually I settled on a system restore to get to a stable version of the operating system. After another blue screen the system finally seemed to correct itself and Vista came up. This took a couple of hours elapsed time followed by another hour or so running chkdsk and other tasks (like backing up my file changes made that day) to correct any problems.
Trying to debug the problem, I noticed that the update history told me that the installation failed (BTW, I already knew that) with an error code of 80242016 for the Cumulate Security Update for Internet Explorer 7 For Windows Vista (KB961260).
This afternoon - yep, you guessed it. Windows Update is back again telling me that I need to reboot (ok, yes I should have reset the auto-update to not automatically install things - duh). My system has not yet rebooted. What I find interesting is that in the update status, it is telling me that the install is pending but the update failed - this time with an error code of 80242014.
So - beside being a little upset at myself for forgetting to change the auto-update setting - I have a question for those Microsoft folks that read my blog. BTW, I've pinged my own internal help desk group to help me figure out what to do next to stop/remove the update - but until then there is this sense of impending doom ... I am so looking forward to repeating all the fun I had yesterday.
But my question is: why - if update status is already saying that the update is in error - why would it still be pending and trying to force a reboot? If it already knows that there is an error - shouldn't there be an obvious option to cancel the reboot? The greater question of course relates to why this update is causing my system to blue screen and throw me into a very unfriendly (from a user experience perspective) start-up recovery program.
Once again - I've backed up any file changes I've made today - I'm pretty sure that I'm in deep do-do again. BTW - the "get help for this error" is really kind of useless - just thought I'd let you know that as well. Oh, and BTW - please update the TechNet phrase for this security bulletin: "Known Issues. None."