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February 06, 2009


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You are right in pointing out the potential weaknesses in time savings arguments. The question is whether the burden is on the vendor or on the company. If time is being saved, does that reflect in reduced headcount? Or headcount growth avoidance, as the workforce takes on new tasks while headcount stays flat?

It's a weak business case that does arm waving about saving money. A strong one removes dollars from the budget.

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