Compliance Doesn't Sell E2.0 ... But It Should

I was interviewed by Alexander for this article while attending the E2.0 event in Boston. Compliance-related features are lagging (which is normal) but some of the gaps are showstoppers for some organizations and need to become a higher priority by vendors selling social platforms - one option is to partner with vendors already delivering compliance and security-related tools for more traditional collaboration, communication, and content management systems.

Compliance concerns dog enterprise 2.0 collaboration platforms

Can an enterprise leverage collaborative software like blogs, wikis and microblogging platforms and retain compliance? It can, if collaboration platforms are built in-house from selected technologies, as opposed to an all-in-one suite from an Enterprise 2.0 (E20) vendor. Enterprise 2.0 compliance, in other words, is something best baked in from day one.

What lies beneath that reality? Mike Gotta, a senior analyst at Burton Group Inc., believes that "compliance isn't a first-order design point for more enterprise 2.0 vendors," he said at the recent Enterprise 2.0 Conference 2009 in Boston. "How many vendors have permission models around their activity streams?"

Such controls are crucial under the European Union's privacy laws -- or perhaps under a proposed national data privacy law here in the U.S. Sameer Patel, an Enterprise 2.0 execution and social software consultant, shared that assessment. When asked if E20 vendors "get" compliance, he responded, "Nope, not yet. It may be overkill, but spending 10 minutes with enterprise content management vendors or the IBM collaboration group exposed how little E20 has attended to this."

Compliance concerns dog enterprise 2.0 collaboration platforms

Comments

[Rose]

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[grl]

Mike -- I certainly agree that compliance is something "best baked in from day one".

I'd also claim that permissioned activity streams and related capabilities Alexander talks about are important for more than compliance with regulatory requirements.

In my opinion, failure to address compliance and security can block use of Enterprise 2.0 technology in contexts where the greatest value, greatest potential for innovation - and most sensitive information - lives. That's why Traction Software has taken the route of "baking in" permissions (for navigation, search, tag clouds and notifiction as well as activity stream), moderation, WebDAV file versioning and more.

Try to do this by slapping separate Social Software and ECM products together and you'll likely end up with something that works like JFK's description of Washington DC: "A city that honors the traditions of Southern efficiency and Northern hospitality."

For more thoughts please see Compliance and Enterprise 2.0 - For the right reasons
http://traction.tractionsoftware.com/traction/permalink/Blog1085