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August 29, 2010

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John Canosa

Mike - Excellent post. I think there are a couple of other "People-to-" areas that businesses need to consider.

(1) People-to-context: The discussions and interactions in a business focused community should have a business context. Therefore such a community should have secure, real-time, interactive access to the enterprise applications that drive the business. This can be in the form of application widgets or mashups, but must be integrated into the collaboration environment's UI for ease of use.

(2)People-to-devices/sensors: The rapidly emerging Internet of Things not only provides a real-time stream of valuable business data, it can also be a conduit back to the customer. Device "blogs", chat sessions and activity streams will also be part an parcel of an effective business focused collaborative experience.

Rick Ladd

Mike - It seems to me you are here writing about the recognition that Systems Thinking, i.e. seeing all things are interrelated (intertwingled), is becoming more pervasive, more recognized within the Enterprise 2.0 and Knowledge Management communities. I think this is a very good thing, as it continues to break down the silos we tend to create.

The thought of making a silo of social strikes me as both comical and horrific; a perversion of the concept. As long as I have been aware of the concepts of Enterprise 2.0 I have used the terms communication, collaboration, and findability to describe it's core concepts . . . as I saw them.

Regardless of how, specifically, we tend to define the underlying conceptual framework, and how thoroughly we break it down into analyzable chunks, recognizing there is a seamlessness, an intertwingularity, seems of paramount importance.

I think that's the direction you're going in here and I'm looking forward to reading more about how you see it manifesting itself in business. I've tried to approach the same concepts in my writings (actually, my life) as well.

PS - If my thoughts are a little jumbled, it's because my 6 year old is giving me tsuris this morning, and I've got to rush off and get both of my kids to school :0\ I wanted to respond, though, before I get off on a tangent.

John Tropea

Great post Mike.

Yes many aspects to social computing, unique ones such as emergence, connection, ad-hoc work...but also enhance everything prior to it eg processes

I posted about a step back to processes so social computing can be immediately useful in attacking existing pain points (also good for ROI as you say)...and then move forward to promoting emergence and people-centric aspects once social computing has been accepted...which can also be transformative structurally(hehehe)
http://libraryclips.blogsome.com/2010/07/05/have-we-been-doing-enterprise-20-in-reverse-socialising-processes-and-adaptive-case-management

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The thought of making a silo of social strikes me as both comical and horrific; a perversion of the concept. As long as I have been aware of the concepts of Enterprise 2.0 I have used the terms communication

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