May 2008

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May 15, 2008

Understanding Twitter & Social Dynamics

Stephan Baker's blog post plus link to the BW Online story below:

Here it is. Got held up a bit because BW Online wanted to run an edited version. This is what I sent Tuesday night. Please suggest fixes and adds.

It’s easy to laugh at nonsense on Twitter, the micro-blogging rage. “my nose is leaking,” writes someone called Zapples. “so imma go to sleep now…” But I’ve heard lots of similar drivel (and even produced some myself) on the phone—an important technology if there ever was one. The key question today isn’t what’s dumb on Twitter, but instead how a service with chicklet-sized messages topping out at 140 characters can be smart, useful, maybe even necessary.

Here's why I'm looking. In the last few months, the traffic on Twitter has exploded, growing far beyond its circles of bleeding-edge tech enthusiasts and hard-core social networkers. Businesses such as H&R Block and Zappos are now using Twitter to respond to customer queries. Market researchers look to it to scope out minute-by-minute trends. Media groups are focusing on Twitterers as first-to-the-scene reporters. (They were on top of the May 12 China earthquake within minutes.) Loads of new applications and services are growing around the Twitter platform, leading some to suggest that the micro-blogging service could become a powerhouse in social media.

Blogspotting The Twitter Story I've been working on - BusinessWeek

May 10, 2008

The Dawn Of Federated Social Networks?

The road to data portability and a universal social graph across social networks and web sites is paved with good intentions. But we are still very early in the evolution of such efforts (with some prior bad memories to erase - as this NY Times points out). Without proper controls and credible services related to identity, intermediaries, relationships, information ownership/stewardship, decision rights, authorization, privacy, compliance and so on - I am pretty sure that the law of unintended consequences will kick in at some point (especially in more serious use case scenarios).

For now, an initial level of irrational exuberance is natural - and to some degree that's a good thing - it's nice to see progress as long as we remain pragmatic about how complex this challenge really is... the question is my mind is whether these competing solar systems will next move to a federated model for interoperability as we have in the world of instant messaging and presence (e.g., similar to Microsoft and Yahoo! or similar to enterprise environments and consumer IM/presence networks) - or will we see a different type of interoperability model emerge that balances user needs with the business models of these vendors.

Three’s Company Or Three’s A Crowd? Google To Launch “Friend Connect” On Monday

Well, regardless, we’ve heard from multiple sources that Google will launch a new product on Monday called “Friend Connect,” which will be a set of APIs for Open Social participants to pull profile information from social networks into third party websites.

MySpace launched Data Availability on Thursday, a competing product. Yesterday, in a suspiciously timed pre-release announcement, we heard about Facebook Connect, another similar product (with a nearly identical name to Google’s Friend Connect).

Like Data Availability and Facebook Connect, Google’s Friend Connect will be a way to securely send personal profile data, including friend lists, presence/status information, etc., to third party applications, say our sources. The primary benefit of these services is to allow users to maintain a single friends list and to coordinate social activities across different sites that perform different services. See my post on the Centralized Me for more of my thoughts on this.

Three’s Company Or Three’s A Crowd? Google To Launch “Friend Connect” On Monday

Facebook to open the gates with 'Facebook Connect' | The Social - CNET News.com

Social network Facebook announced Friday the debut of Facebook Connect, a new technology for members to connect their profile data and authentication credentials to external Web sites. It makes the company the latest major Web site to embrace the concept of data portability.

The formal announcement was made through a post on Facebook's developer blog by senior platform manager Dave Morin, who has been one of the company's most visible evangelists in the developer community over the past year. Facebook Connect will launch within the next few weeks.

Through Facebook Connect, members will be able to use their Facebook identities across the Web--profile photos, names, photos, friends, groups, events, and other information. Facebook profile content, for example, could appear on other social sites, and Facebook event listings could theoretically connect with external event and invitation services.

Facebook to open the gates with 'Facebook Connect' | The Social - CNET News.com

Facebook 'Connect' To Let Users Share Profiles -- Facebook -- InformationWeek

A day after rival MySpace announced it would let users share their profiles and other personal data across the Web, Facebook said it would do the same in the next several weeks.

The new features, called Facebook Connect, were introduced on the company's blog as the next iteration of Facebook's platform for developers building applications to run within the social network. Facebook Connect would make it possible for developers to build applications that connect to Facebook from other Web sites. Facebook users, however, would maintain control over their personal data and would have to agree to share it.

Facebook 'Connect' To Let Users Share Profiles -- Facebook -- InformationWeek

Facebook Developers News

Today we are announcing Facebook Connect. Facebook Connect is the next iteration of Facebook Platform that allows users to "connect" their Facebook identity, friends and privacy to any site. This will now enable third party websites to implement and offer even more features of Facebook Platform off of Facebook – similar to features available to third party applications today on Facebook.

Here are just a few of the coming features of Facebook Connect:

Trusted Authentication
Users will be able to connect their Facebook account with any partner website using a trusted authentication method. Whether at login, or anywhere else a developer would like to add social context, the user will be able to authenticate and connect their account in a trusted environment. The user will have total control of the permissions granted.

Real Identity
Facebook users represent themselves with their real names and real identities. With Facebook Connect, users can bring their real identity information with them wherever they go on the Web, including: basic profile information, profile picture, name, friends, photos, events, groups, and more.

Friends Access
Users count on Facebook to stay connected to their friends and family. With Facebook Connect, users can take their friends with them wherever they go on the Web. Developers will be able to add rich social context to their websites. Developers will even be able to dynamically show which of their Facebook friends already have accounts on their sites.

Dynamic Privacy
As a user moves around the open Web, their privacy settings will follow, ensuring that users' information and privacy rules are always up-to-date. For example, if a user changes their profile picture, or removes a friend connection, this will be automatically updated in the external website.

Facebook Developers | Facebook Developers News

April 18, 2008

Social Networks Help With Fighting Crime

Some fascinating examples of how social network sites can reset assumption regarding how they might be utilized in practical ways. In this case, the two examples below help provide situational awareness to people, enabling them to self-synchronize with what's going on around them - in this case, crime: 

All Sorts of Awesome Here…

Earlier this week, Joseph Porcelli made my day with the following note:

Hi Gina,

My name is Joseph Porcelli. During the day I work for the Boston Police Department. Tomorrow there will be a major article about our new NING Social Network http://e13.bostoncrimewatch.com.

Boston Police was first police department in the country, first to have a news blog, first Neighborhood Crime Watch unit to have a blog, and now we are the first (I believe) to launch a social network.

My other networks on Ning are http://jp.neighborsforneighbors.org, as well as the Mug Project I co-founded, http://www.mugproject.com, and one more, my personal site: http://www.josephporcelli.com.

Keep up the AWESOME work!

Joseph Porcelli

Ning Blog : Blog Archive - All Sorts of Awesome Here…

Holy Facebook, Batman! Let’s fight crime in Manchester, England!


Mark Zuckerburg’s creation has a new role. Fighting crime in Manchester, England. Greater Manchester Police (GMP) (reports TechCrunch UK) has launched a Facebook application which adds local crime alerts to your profile and news feed, getting the news about crime incidents out there to more youthful users of the Net than is normal for most police operations. Users can submit items via links to GMP on the application, and as well as news items, and even get GMP’s YouTube videos. The application appears to be the first of its type in the UK (I’m not sure about the world, but it could be a contender for that title). Quite who developed the app is as yet unknown, but I’ll update when I find out.

Holy Facebook, Batman! Let’s fight crime in Manchester, England!

April 17, 2008

Enterprise 2.0, Social Networks And Social Media

Dennis pinged me yesterday on his post. I've included some excerpts here but you should follow the citation link to read the entire article which has additional insights and references. Dennis also points to one of my recent posts on the topic. To me, social software is in the tool domain. Social media is in the user experience domain. Social media is delivered via tools (social software).  And both fall under the general umbrella of social computing. We take something like social software, mix in the organizational/culture factors and we have "Enterprise 2.0" (this is a quick over-simplification). Social networking is somewhat of a hybrid - there are tools, and a user experience aspect can exist (especially around a social network site ala Facebook) but there are tremendous relationship dynamics that, as Dennis points out, can differentiate it from both social media and social software - but still under the broader field of social computing.

I do agree with Dennis that I rarely hear the term social media applied internally. I'm really not sure why - since in my definition - social media is about the user experience. But I think it's one way people try to draw lines in their minds to differentiate internal efforts from external initiatives that involve brand and other marketplace factors.

Social networks clearly apply to organizations however. I feel quite strongly on this point. Yes, they are tremendously over-hyped and yes, we are making many of the same mistakes associated with "knowledge management mania" of the late nineties and the "groupware craze" of the late eighties / early nineties. The holy grail pursuit of enterprise portals also comes to mind.

But social networks have existed for centuries and it is important that business and IT strategists understand the nature of such relationships and participation models. While power relationships are a valid point to call out, I disagree with how Dennis frames that particular aspect as significantly more important than other dynamics that influence relationships, formal/informal structure, culture and so on. But that's fine - we can agree-to-disagree. I do agree on the "irrational exuberance" being touted by different evangelists regarding social-anything.

What we need to do is not lead the discussion or the solution by talking about social networks or social anything in most cases. We need to talk about the solutions in terms that business and normal people understand.

  • Business decision makers and other strategists need to hang their hat on an argument that demonstrates value to the institution. That's their role. Avoiding this requirement leads to institutional forces fighting back. Example: I talked to a company where middle management pushed back on the use of E2.0 tools because their roles became disintermediated. The public/transparent collection of information on blogs, wikis - coupled with RSS, etc - really cut into their perceived value as the "messenger" so they started asking people to go back to e-mail sent to those middle managers so they could summarize the information and bring it up the chain.
  • Normal people need to know why they should care, why should they be aware of such applications or tools, why they should change their attitude and behavior to become engaged, to participate and contribute (this angle is very centric to the person on the edge and not a stakeholder in the institution per se).

If we can talk about how a social application improves how utilization management nurses in urban and rural areas can better share information to improve their own activities, streamline workflow and improve relationships with external providers (doctors, hospitals) - and it just happens to be a social network / community platform that plays a key role - then wow, that's great. Sign me up. But don't tell lead with the social network academic argument or the consumer metaphor of Facebook. Social technologies augment business activities so express the solution in those terms - do not "do social media for the sake of social media" or "social networks for the sake of social networks".

Facebook is attractive as a reference model to IT organizations because the site implements concepts that leverage many of the experiences organizations have gained over the years with collaboration platforms. Facebook supports its own messaging system, allows posting of documents, allows for group discussion forums, and displays a user interface reminiscent of enterprise portals (including how the platform integrates with application plug-ins – conceptually similar to portlets). However, Facebook also implements social networking concepts that are new to the vast majority of organizations. Strategists unfamiliar with the field of social networks beyond its technology aspects are unlikely to realize critical aspects such as:

  • how culture influences awareness of, and engagement in, social networks
  • how social networks can be structured in a variety of ways with, and/or without, technology as a mediation focus point
  • how relationship dynamics influence participation (e.g., politics and various power plays)

Strategists unfamiliar with the inter-disciplinary research field of social networks (e.g., sociology, anthropology, mathematics) and focus primarily on tooling aspects are unlikely to realize the criticality of non-technology factors.

Facebook is one example of a usage model to help structure participation within a social network, and one reference point to leverage as a technical blueprint, but it is not the only framework possible.

The poverty of enterprise 2.0 and social media

Most CXO’s I know, who represent a cross-section of businesses both large and small, have concerns other than E2.0 and social media. Now that the consumer facing social media style stories are emerging, CXO’s are starting to pay attention to what this might mean for sales and marketing effectiveness. That’s a good thing. But the moment that equation is turned inward, the mood goes dark.

CXO’s instinctively know that internal collaboration, whether through rudimentary technologies like blogs and wikis hold significant efficiency promise. They know the technology is relatively inexpensive compared to other types of enterprise technology and that implementation can be rapid. They also get that in the longer term, these technologies could hold incredible promise for business effectiveness across their entire value chain lies in releasing huge amounts of resource back into the business. None of that is disputed. What is disputed are two things, social media and social networking as applied internally. Why?

...

In the context of ’social’ anything, these are incredibly important concepts because what we’re really talking about are power relationships. In any business, power relationships are what provide the hidden glue that makes organizations develop hierarchies and structures. We see this reflected in almost every major form of software you care to examine. From process workflows that mange order to cash, through problem resolution in the call center and out to procurement. We have baked those relationships into the structure and organization of everything we see as providing the means of operating successful businesses. Then all of a sudden, business leaders are asked to forget everything they know, accept that structures can and will be subverted but that it will all be OK because people will naturally want to collaborate to get things done. This is a fundamentally incorrect assumption.

...

While the benefits of collaboration may be blindingly obvious and the path laid out on a platter, it is only by first understanding the absolute requirement for top down, wholesale DNA change that you stand a hope in hell of making these technologies work within the enterprise. How might this be encouraged?

...

What I will say is this. All the internal marketing efforts currently being expended will not do it. Neither will the application of liberal doses of FUD. Don’t wait upon the next generation because they won’t do it for you, despite what some pundits might think. You can absolutely forget the latest shiny new object coming out of the fertile imaginations of most (not all) Silicon Valley development shops. Leave that to the consumer obsessed. Which includes Twitter; as currently iterated and (probably) Facebook.

The poverty of enterprise 2.0 and social media | Irregular Enterprise | ZDNet.com

April 14, 2008

Participatory Surveillance: Co-mingling Intimacy & Exposure

I recently came across two articles independently that actually come together quite nicely. Leisa Reichelt is credited with establishing the term "ambient intimacy" and has coined a new term she refers to as "ambient exposure" (see the first citation below). Both concepts and the perspective she provides as context came out when I went back and re-read something I had come across earlier (see the second citation below).

The idea of interacting within in a mediated public space (such as Twitter) is clearly an exercise in participatory surveillance. A similar situation arises with services such as Friend Feed. In both cases, I have people "following me" on Twitter or subscribing to my shared activities on Friend Feed, whom I do not know at all. In some cases, this works out well - sometimes the notification that I am being followed causes me in turn, to follow that person if they seem to have some mutuality with my interests. In some ways, these types of mediated public and the ability to establish some level of mutually assured surveillance (reminds one of the cold war term "MAD"), can promote some amount of homophily

On the other hand, as Leisa rightly points out, it can make one feel uncomfortable as well. Especially when you are followed/subscribed to by someone that you cannot in turn, establish a similar level of surveillance. The sense that there is an unequal power distribution in the relation can lead you to block that person from following you for instance (as I've done at times in Twitter). This situation can lead people to seek certain "walled gardens" (e.g., Facebook) within which they feel more comfortable to share information because such interactions are within a closed circle of trusted relationships whose ties perhaps reflect real-life connections.   

Article snippets and citation links below:

Ambient Exposure

It’s been more than a year now since I first wrote about Ambient Intimacy, and in that year it seems a whole lot has gone on.

.....

All of these changes in the past year have gotten me to thinking about something that I’m going to call Ambient Exposure. Exposure in terms of disclosing information of course, but also exposure in the way that a trader might think of it - a vulnerability, a risk associated with taking a position that could, potentially, result in loss or harm.

.....

In the same way that we are not necessarily good at or able to forecast the impact of choosing to add someone to our contact list, we are similarly perhaps not good at anticipating the impact of sharing particular types of information with others.

disambiguity - » Ambient Exposure

Participatory surveillance

In the following I suggest using the concept of participatory surveillance [5] to develop the social and playful aspects surveillance. First, online social networking is related to the traditional hierarchical surveillance concept. Second, the aspect of mutuality will be studied. Third, I will elaborate on the idea of participatory surveillance with regards to user empowerment, subjectivity building and information sharing.

.....

Empowerment, subjectivity building and sharing

In the following, I will call attention to two aspects of surveillance in the context of online social networking which are missing or underdeveloped in the previously discussed concepts. These are the idea of user empowerment and the building of subjectivity, and, second, the understanding of online social networking as a sharing practice instead of an information trade. Together, these two aspects, along with mutuality, makes up what I call participatory surveillance.

As mentioned earlier, a hierarchical conception of surveillance represents a power relation which is in favor of the person doing the surveillance. The person under surveillance is reduced to a powerless, passive subject under the control of the “gaze.” When we look at online social networking and the idea of mutuality, it appears that this practice is not about destructing subjectivity or lifeworld. Rather, this surveillance practice can be part of the building of subjectivity and of making sense in the lifeworld.

.....

Online social networking can also be empowering for the user, as the monitoring and registration facilitates new ways of constructing identity, meeting friends and colleagues as well as socializing with strangers. This changes the role of the user from passive to active, since surveillance in this context offers opportunities to take action, seek information and communicate. Online social networking therefore illustrates that surveillance – as a mutual, empowering and subjectivity building practice – is fundamentally social.

.....

The practice of online social networking can be seen as empowering, as it is a way to voluntarily engage with other people and construct identities, and it can thus be described as participatory. It is important to not automatically assume that the personal information and communication, which online social networking is based on, is only a commodity for trading. Implicit in this interpretation is that to be under surveillance is undesirable. However, to participate in online social networking is also about the act of sharing yourself – or your constructed identity – with others.

Accordingly, the role of sharing should not be underestimated, as the personal information people share – profiles, activities, beliefs, whereabouts, status, preferences, etc. – represent a level of communication that neither has to be told, nor has to be asked for. It is just “out there”, untold and unasked, but something that is part of the socializing in mediated publics.

Online Social Networking as Participatory Surveillance

April 13, 2008

Objects That Blog: Expanding The Architecture Of Participation

Worth watching to reset assumptions.

A Manifesto for Networked Objects

Now objects are on-line too - blogjects , blogging objects. Once “things” are connected to the Internet, they immediately become part of the relational system, thus improving and boosting the connections in the social network, and they finally define a new relationship between presence and mobility in the physical world. With a pervading Internet network objects are now “citizens” of our space, with the possibility to communicate and interact with them.

A Manifesto for Networked Objects

April 10, 2008

Deciphering Social Networks - Thesis

The first coherent draft of a thesis for my next document:

Thesis

An onrush of market interest in Facebook and similar consumer social network sites has incorrectly persuaded many strategists that such solutions are the presumptive model organizations should adopt. Over-reliance on any single social networking model will inhibit organizations from completely leveraging such systems.

Supporting Points

One of the greatest challenges facing an organization is knowing under what circumstances a social network site is insufficient. Social dynamics are very complex and not always addressed by technology-centric tactics. While a dedicated site can help an enterprise benefit from social networks, there are other credible approaches to facilitate social networking.

  • One example would be a collection of social networking services that are contextually integrated within a variety of applications (reducing or eliminating the need to rely on any single destination)
  • Another example would be a social network service that analyzes and correlates situational information (e.g., activity, location) to make participants aware of each other or aware of other relevant circumstances (reducing or eliminating the need to rely on pre-defined relationship connections).   

To effectively leverage social networks, organizations should understand how structural relations and interaction patterns affect the perceptions, beliefs and actions of their participants.

Organizations literate in social network analysis will demonstrate better governance practices concerning the role and application of technology. Such analytical methods can also influence management strategies by providing business decision-makers with valuable insight.

This is subject to change... just posting my first stable line-of-thought.

April 09, 2008

Social Networks: Making Sense Out Of Terminology

Any examination of how social networks can be leveraged by organizations should include agreement on terminology. Terms such as social networks, social networking and social networking analysis (SNA), are referenced in a variety of manners without widespread agreement (at least to me), as to precisely what such labels mean. To ensure clarity for myself, as well as for people involved in projects related to social networks, I'm using the following definitions. Please feel free to comment - especially if you are experienced in this field (I'm hoping these definitions are concise enough without being too conceptual). These terms reflect the work of David Knoke and Song Yang (Social Network Analysis) and John Scott (Social Network Analysis) in addition to the work of Linton Freeman (Development Of Social Network Analysis) along with some influence from Robert Cross (Hidden Power of Social Networks), Martin Kildruff and Wenpin Tsai (Social Networks and Organizations) - yes, I've been busy reading and learning:

Social Network: A social network is composed of a collection of actors where some actors are connected to each other by one of more relations. The emphasis on a network that reflects a social structure forms an underlying assumption. Understanding social networks requires analysis of the structural relations between actors and the patterns of interaction among actors. Once comprehended, the influence of social networks on the perceptions, beliefs and actions of its participants can be better comprehended.

Actors: Entities within a social network are referred to as “actors” (also referred to as “nodes” or “agents”). Actors can be individuals, collections of individuals treated as an entity (e.g., a group), organizations (e.g., a company), or nation states. Actors have two types of data associated with them: attribute data and relational data.

Relations: A relation (synonymous with the terms “ties” or “links”), is a type of contact or association that connects actors. A relation between two actors is called a dyad. A triad occurs when there relations among three actors. It is important to note that a relation is not an attribute of an actor but a joint property of the actors in a dyad. Ties between actors can vary. Some ties may exist for purposes of friendship, advice or mentoring. Other ties may exist because of an authority context (e.g., team member related to a project manager) while other linkages may be driven by boundaries of some type (e.g., a council of managers from different lines of business where each actor (i.e., manager) represents a different organizational sub-group within the enterprise).

Attribute data: Attribute data is that information which characterizes that entity (i.e., the data that is independent of the actor’s interaction in a social network). In essence, attribute data is owned by that actor. Some examples of attribute data include: attitudes and opinions, occupation, and gender.

Relational data: Relational data consist of data that a result of a connection. Relational data is a jointly owned property among the actors as a result of their association. Some examples of relational data include: kinship, friendship, boss/subordinate, project team membership, group association, etc.

Note: A relation is depicted as a line on a sociogram (or social graph). A relation is not a node - only actors are graphically depicted in that manner.

Centrality: The concept of centrality, in simple terms, attempts to identify those actors in a network that appear to be highly connected. This is often referred to as “directed” centrality which looks at the number of direct incoming and out-going links. There are other ways of determining centrality. “Betweeness” centrality looks at actors that may not have a large number of direct links but they are in a position that lies between many other actors. “Closeness” centrality is somewhat self-defining - it applies to actors who are a short distance from other actors in the network. Centrality often leads to a discussion on the type of nodes (and roles they may play) within a social network:

  • Connectors: are actors that have a large number of links directed towards them such that they function as a central hub.
  • Brokers: are often actors that have a high degree of betweeness such that they are in a role of influence where they can acts as gatekeepers and filters for various relation flows.
  • Boundary spanners: are actors that provide links between otherwise independent collections actors
  • Peripheral actors: are nodes that are somewhat isolated and not linked to one another, there are often considered not active participants but may still play a key role (e.g., subject matter expert)

April 03, 2008

Analysis Of Social Networks: Telling Old Stories In New Ways

Based on the incredible amount of media coverage, many people might believe that social networks are a recent discovery – a phenomena resulting from consumer participation in web sites such as Myspace, LinkedIn and Facebook. However, research, analysis and theories on the subject began over a century ago. I recently read "The Development of Social Network Analysis" (Freeman) and thought I would draw attention to several individuals and point out some key impressions. The list below serves only as a brief illustration. There have been dozens of notable contributions from a variety of researchers, academics and practitioners across multiple disciplines (e.g., sociology, anthropology, and mathematics):

1853, Auguste Comte (1798-1857): Comte applied structural terms to argue that people within a social system are interconnected, a concept core to much of the research that emerged in the 1930’s concerning social networks.

1908, Georg Simmel (1858-1918): Simmel offered a structural perspective on the association between individuals that include concepts related to “social circles”. These concepts were refined later by Charles Kadushin (1966) and by Douglas White (i.e., social circle network models).

1923, Jacob Levi Moreno, M.D. (1889-1974): Moreno is considered the father of sociometry, a term he coined in 1934. His study of social structures likely took shape in 1923. From 1932-1938, Moreno’s work crystallized, due largely to the influence of his research associates Helen Hall Jennings and Paul Lazersfeld. In a book published in 1934 (Who Shall Survive), Moreno described or alluded to many concepts that eventually defined social networks and their analysis.

1932: W. Loyd Warner (1898–1970): Warner’s involvement in two key research studies highlighted the need for structural analysis, graphical representation and analysis of social patterns to understand the influence of informal links, cliques and relationships. In one, the Yankee City project, Warner and his associates analyzed social stratification in a New England industrial town. In another, a project for Western Electric (1931-1932), Warner and his associates analyzed interactions and relationships across individuals in a bank wiring room.

1937 Alfred Radcliffe-Brown (1881-1955): In a series of lectures that were not published until the late fifties, Radcliffe-Brown articulated concepts regarding how social relations linked and arranged people in social systems into certain orders. He is credited with as being an early spokesperson for the structural analysis of social networks.

1950, Alex Bavelas: Bavelas and his colleagues in the MIT Small Group Network laboratory at MIT, conducted research and a series of experiments that shaped concepts related to communication patterns (e.g., chain, wheel, star, all-channel and circle). He is also credited with originating concepts related to the role of centrality within a social network.

1958: Ithiel de Sola Pool and Manfred Kochen: Pool and Kochen undertook what is now considered pioneering research related to contact networks and the role of influence. Much of this research supported what later became referred to as the “small world” problem. These insights were documented in a manuscript Pool and Kochen authored and circulated for some time before formal publication in 1978.

1965 Harrison Colyar White: White is a highly regarded thought-leader in the field and perhaps represents the beginning of the more modern age of social network analysis. While at Harvard, White taught what has been considered a memorable course on social relations. Although the course was taught at the undergraduate level, concepts related to social networks had immense influence on students, many of which went on to be leaders in the field themselves.

1967: Stanley Milgram: Conducted the small world experiment which supported many of the concepts related to “six degrees of separation”, a term that became popularized in a game

1973: Mark Granovetter, published a seminal document that examine the influence of weak social linkages between people (“weak ties”).

1977: Barry Wellman, Wellman founded the International Network for Social Network Analysis (INSA) which helped bring a fragmented collection of different disciplines (e.g., sociology, anthropology, psychology, econommics, geography, computer science, education, mathematics and communications) into a more coherent field of study. Wellman also was well-known and respected for his own research which examined interpersonal networks and communities as social networks. His research contributions however have continued and he is widely regarded as a thought-leader today.

Resulting Groundwork

Until the late 1970’s, the analysis of social networks should be viewed as a very fragmented field of study. Groundbreaking research was often lost or not leveraged by other groups working in parallel at the same time. Fortunately, some efforts were rediscovered decades later by other researchers but in some cases, theories and practices were re-invented (duplicating - but validating - earlier work). Heading from the seventies into the eighties, a transition into what might be called “modern-day” social network analysis, the field has continued to progress and mature as a respected field of study. Below are several important points articulated between the 1850’s and 1970’s that I considered worth calling out:

  • Society can be examined through structural connections between actors (e.g., people or other entities such as organizations and nation states)
  • Studying patterns of interaction within social structures can reveal a networks of relationships that join those actors
  • Actors are linked by a web of primary and secondary connections (e.g. strong and weak ties)
  • Relationship structures can be visually rendered (e.g., what was once referred to as a sociogram is now labeled a social graph)
  • Social structures influence diffusion of information
  • Certain actors can dominate communication networks (leading to concepts later referred to as “centrality”)
  • Social networks can include sub-groups (e.g., cliques, clusters, blocks)
  • Social structures are dynamic and continually go through stages of coupling and de-coupling as participants focus on particular activities
  • Although a network is comprised of relations between two actors, its overall essence can continue indefinitely (e.g., small world concept)

It should be noted that many social network stories we read about today give the impression that they reflect recent developments arising from consumer sites or from technology vendors. In some instances, certain topics are even hailed as original thought (e.g., the social graph). I think it is important, and respectful, that we understand (and learn from) historical precedents in the field of social network analysis. Much of the ideas and concepts presented today can trace their lineage back to the remarkable work and accomplishments of earlier researchers.

March 31, 2008

Microsoft Continues To Fill SharePoint Social Gaps

This is a really intriguing announcement with important implications. If you take the Atlassian deal which integrates a leading wiki solution into SharePoint, then take the alliance with NewsGator (i.e., Social Sites) to integrate its feed syndication platform with SharePoint, and then add in Telligent's Community Server for improved blogs and social networks - you end up with reasonably complete coverage of the expected capabilities in a social computing platform (albeit based on "partners to the rescue").

The good news: People have at least one partner option in many of the social software categories to deliver solution which leverage a core SharePoint platform investment.

The bad news: For Microsoft, I think this really does rip the cover off the notion that SharePoint's out-of-the-box social software features are all that good - people can pretty much ignore them and proceed right to the partner gallery. This approach solves a huge tactical challenge for Microsoft but should leave people wondering how Microsoft could have missed the boat so poorly and is essentially asking the market for a "mulligan" with partners taking the new shot. These deals continue to be partnerships Microsoft seemingly directs. I still would like to see more of a viral approach where Microsoft publishes how to swap-out its blog or wiki engine etc. In general, I prefer customers to be able to make their own selection from multiple options rather than have the core vendor offer one lucky vendor in each category.

The ugly news: In terms of market perception, IBM is falling behind on execution (or so it seems to me). I continue to hear concerns regarding how expensive Connections is just to get the Profiles piece for instance. I also am still waiting to see more growth in terms of partner alliances. Finally, some people have told me that they are looking for more of a Connections "stack" that does not require them to navigate through the rest of the IBM portfolio (especially those that are looking at Lotus software for the first time - perhaps not wanting to expand dependencies on SharePoint).

Microsoft goes in and says "whatever your problem is, SharePoint fixes it". IBM goes in and makes it complicated by having to tutor people on its portfolio (e.g., Connections, Quickr, etc). Even though I believe IBM is being more forthright (many business situations are not magically solved by a single product), they are getting out-executed when it comes to social computing even though the competitive product (SharePoint) is not a complete framework.   

Bringing the value of social networking to SharePoint

... Providing a scalable and integrated application your organization can depend upon, these two .NET platforms enhance collaboration and workflow. By positioning Community Server next to your existing SharePoint application, you unlock several key integration points:

  • Fully Integrated Experience Community Server is fully integrated into SharePoint through single sign-on and custom SharePoint WebParts along with deep support for SharePoint management of these new capabilities.
  • Enterprise Grade Blogging Utilizing Community Server’s Enterprise grade blogging product users of SharePoint can interact with Community Server blog content, allowing the user to view blog content in SharePoint and read, comment on, and post content. Community Server’s built in support for rich media, moderation tools, permissions, and more bring SharePoint blogging to a whole new level.
  • Feature Rich Forums SharePoint users will benefit from the incredibly rich Community Server Web 2.0 message boards with full support for read, reply, and posting all within SharePoint. To unlock the full features of the forums, users can still go directly into their Community Server forums.
  • Social Streams Community Server’s new Social Streams feature is additionally available in SharePoint. Similar to Facebook style user activity you will be able to browse a chronological list of updates from what your friends are doing both within SharePoint and Community Server.
  • Rich, detailed Reporting Utilizing the new Harvest® Reporting Server suite you can now extract a tremendous amount of rich detail about how your users are using Community Server’s social networking and collaboration functionality.

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