Notes from session w/Sean Squires and Lincoln Demaris
- Case Study: Knowledge For The Field - one of several systems for KM at Microsoft, repository of high-quality of field-ready content, intitial phase focused on content publishing and discovery
- 80K Microsoft employees might access the system to learn about a product, 45K sales/marketing/field might want to know how to sell the product, 1K subject matter experts might use the system as well
- Challenges/key takeaways: user experience (tough to cut across different processes), collaboration (different groups manage information differently), Info Discovery (search results are difficult to refine and validate)
- Wikipedia held up as very good KM solution
- Key Component: Publishing Site:
- Pages as storefronts
- Consistent wiki-like user experience
- Implicit structure
- High-value managed content
- Not a walled garden
- Submissions can come from anywhere
- Enterprise consistency, taxonomy and folksonomy
- Content type, metadata, content analytics, social feedback
- Prototype Site: InfoPedia
- Search results include lots of metadata
- Refinement pane on left side - pulls metadata to be used as filters
- Custom control for Digg-lke voting
- Document center is a stylized content query web part out of the box
- Managed keyword control also shown
- You can use tagged filters relevant for a page to send into the content query web part of show different documents in the doc set based on the page and the tags on the page (if I heard the speaker correctly) - contextual content query then.
- Workflows associated with topic areas that are assigned to pages so participant contributions can be routed to page owner, subject matter expert etc.
- Document set can be thought of as a better folder model for collections of content
- Content Organization - folders, rules, poilicies
- Can now attach policies to location - location-based retention